EcoFoil Shipping and Returns

• Most orders will be shipped within 1 business day. 
• Tracking numbers will be sent to the email address provided when the order is shipped.
• We use FedEx Ground Shipping to the continental 48 states.
• Orders are shipped from our warehouse in Urbana, Iowa (Zip: 52345)
• Normal ground transit times below refer to business days.  Saturdays, Sundays and U.S. holidays are not considered shipping days.
• The map below shows estimated standard ground shipping times that are accurate approximately 97% of the time.  Standard ground is not guaranteed, however.  An expedited shipping method must be chosen to guarantee delivery time by the carrier (FedEx or UPS). 
• Transit times begin the day after the item is shipped. The shipping day does not count as a transit day.
• EcoFoil cannot guarantee any delivery times. Once a package leaves our warehouse we have no control over unforeseen delays.
• In the rare occurance of a lost or damaged shipment, we will work with the shipper and the customer to resolve the situation.

Below is the FedEx Ground Shipping Map displaying transit times from our warehouse in Urbana, Iowa

Please note:

The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.

FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
 

Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

Return Policy

Returns must be approved prior to being sent back.  The buyer is responsible for all costs associated with returning the merchandise and shipping charges are non-refundable.  A 20% restock fee will be applied on all approved returns and all returns must be made within 10 days of delivery.  All returns will be inspected at the time they are returned and must be in resaleable condition in the original packaging in order to be approved.

Lost/Damaged Material

Customers must notify EcoFoil of any lost or damaged merchandise within 3 days after the merchandise is delivered. The customer is responsible for the following: 1.)Inspecting shipment for lost or damaged merchandise, 2.)Signing the carriers freight bill as short, damaged or incomplete, 3.) Obtaining signature of carrier for lost or damaged merchandise.